Managing Your Subscription

The Settings Page

Everything related to your account, subscription, and usage lives on the Settings page. You can access it by clicking the gear icon in the top-right corner of the app header, or by navigating directly to /app/settings.

The Settings page shows you a snapshot of your account at a glance:

• Current plan — which tier you're on and when it renews.
• Token balance — your remaining Genesis Tokens, with a visual progress bar.
• Token reset date — when your monthly tokens refresh (paid plans only).
• Storage usage — how much of your plan's storage you've used.
• Lifetime stats — total words generated, sessions, and usage over time.

Your Settings page — the command center for account and billing management

Upgrading Your Plan

Upgrading moves you to a higher tier with more tokens and storage. Here's how:

1. Navigate to Settings from the app header.
2. Click the Manage Subscription button. This opens the Stripe customer portal.
3. In the Stripe portal, select the new plan you want.
4. Confirm the change. Stripe handles the prorated billing automatically.

Upgrades take effect immediately. Your new token allocation is applied right away, and you gain access to the higher storage limit. Stripe calculates the prorated difference — you only pay the difference for the remaining days in your current billing cycle.

Downgrading Your Plan

Downgrading moves you to a lower tier. The process is the same as upgrading:

1. Go to Settings and click Manage Subscription.
2. Select the lower plan in the Stripe portal.
3. Confirm the change.

Unlike upgrades, downgrades take effect at the end of your current billing cycle. You keep your current plan's tokens and storage for the rest of the period you've already paid for. When the new cycle starts, your allocation adjusts to the lower tier.

Cancelling Your Subscription

If you need to cancel, the process is straightforward:

1. Go to Settings and click Manage Subscription.
2. In the Stripe portal, click Cancel plan.
3. Stripe will ask you to confirm. Once confirmed, your cancellation is scheduled.

Cancellation is not immediate. You keep full access to your paid plan until the end of your current billing period. If you cancel on day 10 of a 30-day cycle, you still have 20 days of full access remaining.

What Happens After Cancellation

When your billing period ends after cancellation:

• Your plan reverts to Starter. You'll have the same access as any Starter account.
• Token balance resets. Your monthly tokens stop refreshing. Any remaining tokens from your paid plan are gone.
• Model access drops to 3. You'll only have access to the three Starter-tier models (Claude 4.5 Haiku, Grok 4.1 Fast, and GPT-4.1 Nano).
• Project limit applies. If you have more than 3 projects, you can still access all of them, but you can't create new ones until you're at or below the limit.
• Subscriber-only features lock. Character chat, AI profiles, custom style creation, portrait generation, beta reader sessions, and marketplace publishing become unavailable.
• Your data is safe. Nothing is deleted. Your projects, characters, styles, and files all stay exactly where they are. You can re-subscribe at any time to restore full access.

Payment History & Invoices

All payment history and invoices are managed through Stripe's customer portal:

1. Go to Settings and click Manage Subscription.
2. In the Stripe portal, navigate to the Billing history section.
3. View and download PDF invoices for any past payment.

Stripe sends email receipts automatically after each successful payment. If you need to update your payment method (credit card, bank account), you can do that in the Stripe portal as well.

Checking Your Token Balance

You can check your token balance in two places:

• Settings page — shows your current balance as a number and a visual progress bar, along with the exact date your tokens reset.
• Model selector — in the writer toolbar, the model selector displays credit costs per model, helping you make informed choices about which model to use for each generation.

Your balance updates in real time. After each generation, the actual cost is deducted and your balance reflects the change immediately. If you discard a generation, the reserved tokens are refunded back to your balance.

Understanding Your Billing Cycle

Paid plans renew every 30 days from the date you first subscribed. Your token allocation refreshes to the full amount at the start of each new cycle — unused tokens from the previous cycle do not roll over.

The Settings page shows your exact reset date, so you always know when your fresh allocation arrives. If you're running low on tokens near the end of a cycle, switching to budget models (1-credit tier) can help you stretch the remaining balance until your reset.