Terms of Service

1. Acceptance of Terms

By accessing or using Genesis Writer (“the Service”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, Acceptable Use Policy, and Cookie Policy. If you do not agree to these Terms, you may not use the Service. We reserve the right to update these Terms at any time, and continued use of the Service after changes constitutes acceptance of the revised Terms.

2. Account Registration & Eligibility

• You must be at least 18 years old to create an account or use the Service. By registering, you represent and warrant that you are at least 18 years of age.
• You are responsible for maintaining the security of your account credentials.
• You agree to provide accurate and complete information during registration.
• One account per person. Creating multiple accounts to abuse free tiers or promotions is prohibited.
• You are solely responsible for all activity that occurs under your account.

3. Subscription Plans & Billing

• Starter Plan: Includes a one-time grant of 25,000 Genesis Tokens and limited features. No credit card required.
• Paid Plans: Writer ($19.99/mo), Creator ($29.99/mo), and Professional ($49.99/mo) plans are billed monthly through Stripe.
• Automatic Renewal: Paid subscriptions renew automatically each billing cycle. You may cancel at any time from your account settings.
• Token Resets: Paid plan tokens reset at the beginning of each 30-day billing cycle. Unused tokens do not roll over.
• Price Changes: We may adjust pricing with 30 days advance notice. Existing subscribers will be notified by email before any price increase takes effect.
• Payment Processing: All payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Genesis Writer does not store, process, or have access to your full credit card number, CVV, or expiration date. By subscribing, you also agree to Stripe’s Services Agreement.

4. Refund Policy

We offer a 3-day money-back guarantee on all paid subscription plans, subject to the following conditions:

• Time Window: Refund requests must be submitted within 3 calendar days of the subscription purchase date.
• Usage Threshold: You must have consumed fewer than 100,000 Genesis Tokens during the current billing period. This threshold is designed to allow you to thoroughly test the platform while protecting against abuse. 100,000 tokens is sufficient to test multiple writing features and generate several scenes.
• How to Request: Contact our support team at support@genesiswriter.ai with your account email and reason for the refund.
• Processing: Approved refunds are processed within 5–10 business days and returned to the original payment method.
• Exclusions: Refund requests that exceed the 3-day window or the 100,000-token threshold will not be honored. Partial refunds are not available.

Disputes & Chargebacks: If there’s a payment dispute, we’re happy to work with you to resolve it — just reach out to our support team. In the event of a formal chargeback, we may provide detailed usage records (timestamps, token consumption, feature usage, and model selection) as evidence of service delivery.

EU / UK Consumers — Right of Withdrawal: If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, you normally have a 14-day right of withdrawal under the Consumer Rights Directive (Directive 2011/83/EU) and equivalent UK legislation. Genesis Writer is a digital service that begins performing immediately upon subscription. By subscribing and starting to use the Service, you expressly request that performance begin during the withdrawal period and you acknowledge that you lose your right of withdrawal once performance has begun. Where mandatory consumer-protection law in your country grants you broader refund rights than those described in this section, those mandatory rights apply.

5. Genesis Token System

• Genesis Tokens are a virtual currency used to access AI features within the Service.
• Tokens have no monetary value outside of the Service and cannot be transferred, sold, or exchanged.
• Token costs vary by AI model and feature. More capable models consume more tokens per generation.
• We reserve the right to adjust token pricing for individual models as AI provider costs change.
• First-time subscriber bonuses (+25% extra base tokens for all first-time subscribers) are applied to your first billing cycle only. They reset with your billing cycle and do not recur. If you cancel and re-subscribe to the same tier, the first-month bonus is not granted again.
• Bonus tokens awarded through promotions or coupons do not expire and are consumed after base tokens.

6. AI-Generated Content & Intellectual Property

• Your Content: You retain ownership of all content you create, including text you write and content you generate using AI features.
• AI Outputs: Content generated by AI models is provided as a creative tool. You are responsible for reviewing, editing, and ensuring the quality and accuracy of AI-generated content before use.
• Copyright Status: Under current United States law, purely AI-generated content may not qualify for copyright protection. Copyright generally requires human authorship. You are responsible for contributing sufficient original creative expression to any AI-assisted work if you wish to claim copyright protection. Genesis Writer makes no representation regarding the copyrightability of AI-generated outputs.
• Non-Uniqueness: AI models may produce similar or identical outputs for different users who provide similar inputs. Genesis Writer does not guarantee that AI-generated content is unique to you.
• No IP Indemnification: Genesis Writer does not indemnify you against third-party intellectual property claims arising from AI-generated content. You are solely responsible for ensuring that your use of AI-generated content does not infringe the rights of others.
• No Guarantees: AI-generated content may contain errors, inconsistencies, or biases. Genesis Writer does not guarantee the accuracy, originality, or fitness for purpose of AI outputs.
• License to Us: By using the Service, you grant Genesis Writer a limited license to process your content through AI providers for the purpose of delivering the Service. We do not use your content for training AI models.
• Downstream Restrictions: You may not use AI-generated content from Genesis Writer to train, fine-tune, distill, or otherwise develop competing AI models or services.

7. Prohibited Use

Your use of Genesis Writer is subject to our Acceptable Use Policy, which provides detailed content guidelines and prohibited uses. In summary, you agree not to use the Service to:

• Generate content that violates applicable laws or regulations.
• Create, distribute, or promote content involving the exploitation of minors.
• Harass, threaten, or defame any individual or group.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Use automated scripts, bots, or scraping tools to access the Service.
• Create multiple accounts to circumvent usage limits or exploit free tiers.
• Share, resell, or sublicense your account access to third parties.
• Intentionally submit prompts designed to bypass content safety systems.

8. Service Availability & Modifications

• We strive to maintain high availability but do not guarantee uninterrupted access to the Service.
• AI model availability depends on third-party providers and may change without notice.
• We may modify, suspend, or discontinue features at any time with reasonable notice when possible.
• Scheduled maintenance will be communicated in advance when feasible.

9. Limitation of Liability

To the maximum extent permitted by law, Genesis Writer and its owner, employees, contractors, agents, suppliers, and licensors (collectively, the “Genesis Parties”) shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of data, profits, or business opportunities arising from use of the Service.
• Content generated by AI models, including any claims of plagiarism, inaccuracy, or harm.
• Service interruptions caused by third-party providers or force majeure events.

The aggregate liability of the Genesis Parties for any claim arising from your use of the Service shall not exceed the greater of (a) the amount you paid to Genesis Writer in the 12 months preceding the claim, or (b) US $100.

10. Termination

• You may cancel your subscription and delete your account at any time from your account settings.
• We may suspend or terminate accounts that violate these Terms or our Acceptable Use Policy, with or without prior notice.
• Upon termination, your right to access the Service ceases immediately. You may request export of your content within 30 days of termination by contacting support. After 30 days, your data will be permanently deleted.
• If you delete your account while on an active paid subscription, your subscription will be canceled immediately. No refund will be issued for the remaining time in your current billing period.
• Provisions relating to intellectual property, limitation of liability, indemnification, and disputes survive termination.

11. Changes to Terms

We may revise these Terms at any time. Material changes will be communicated via email or an in-app notification at least 14 days before taking effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you disagree with any changes, you may cancel your subscription before the changes take effect.

12. Governing Law & Dispute Resolution

• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.
• Informal Resolution: Before initiating any formal dispute proceeding, you agree to first contact us at support@genesiswriter.ai and attempt to resolve the dispute informally for at least 30 days.
• Binding Arbitration: If a dispute cannot be resolved informally, it shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. Arbitration shall take place in the State of Illinois or, at your election, by telephone or online. The arbitrator’s decision is final and binding.
• Class Action Waiver: You agree that disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action.
• Small Claims Exception: Either party may bring an individual action in small claims court for disputes within that court’s jurisdictional amount.
• Injunctive Relief: Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.

13. Indemnification

You’re responsible for how you use Genesis Writer. If any legal claims arise from your use of the Service, you agree to cover Genesis Writer’s reasonable costs and damages related to:

• Your use or misuse of the Service.
• Violations of these Terms or applicable laws.
• Your content, including any intellectual property claims arising from AI-generated content you publish or use commercially.
• Third-party claims related to your use of the Service.

If a legal matter arises, Genesis Writer may step in to handle the defense if needed.

14. Third-Party Services

Genesis Writer relies on third-party services to provide its functionality. We are not responsible for the availability, accuracy, or content of third-party services, and your use of them may be subject to their own terms and policies:

• AI Providers: We use multiple third-party AI providers for text generation and image creation. The specific providers and models available may change over time. Outages or changes by these providers may affect service availability.
• Payment Processing: All payments are processed by Stripe. See Stripe’s Services Agreement.
• Cloud Infrastructure: We use industry-standard cloud providers for authentication, database, and file storage.

15. Image Generation

• Character portrait images are generated using third-party AI image generation services.
• AI-generated images may not qualify for copyright protection under current US law, as they are produced by AI without direct human authorship of the visual output.
• You may use generated images within your Genesis Writer projects for personal and commercial purposes, subject to these Terms.
• Image generation is subject to content safety filters. Attempting to generate explicit, harmful, or illegal imagery is a violation of our Acceptable Use Policy.

16. Force Majeure

Genesis Writer shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, government actions, pandemic or epidemic, power outages, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (including AI providers, cloud infrastructure, and payment processors).

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Genesis Writer regarding the Service.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: The failure of Genesis Writer to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. Genesis Writer may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices: Notices to you may be sent to the email address associated with your account. Notices to Genesis Writer should be sent to support@genesiswriter.ai.

18. Contact Information

For questions about these Terms, refund requests, or account issues, contact us at: support@genesiswriter.ai